The Social Health Authority (SHA) has deployed the Taifa Care Health Management Information System (HMIS) for all Level 4 public healthcare facilities in a move aimed at strengthening digital healthcare management and streamlining claims processing across the country.
In a notice issued on June 30, 2026, SHA announced that all claims processing services previously handled through the SHA Provider Portal have officially transitioned to Taifa Care HMIS following the completion of system testing and approval by both SHA and the Digital Health Agency (DHA).
According to the authority, the migration took effect from midnight on June 29, 2026.
Under the new arrangement, all Level 4 public healthcare facilities will be required to submit new claims exclusively through the platform.
“All claims that were submitted through the SHA Provider Portal before the transition will remain securely in the system and will continue to be processed without interruption,” the notice by SHA CEO Mercy Mwangangi further assured.
The authority said the shift is part of broader efforts to strengthen Kenya’s digital health ecosystem by improving efficiency, security and service delivery within public health facilities.
“The Social Health Authority appreciates the cooperation of all healthcare providers as we continue to strengthen Kenya’s digital health ecosystem and enhance efficient, secure, and seamless healthcare service delivery,” the notice stated.
To support implementation and minimise disruptions during the transition period, SHA and the Digital Health Agency said they will offer round-the-clock technical support to healthcare facilities.
Providers requiring assistance can access support through a toll-free helpline 147 and a dedicated helpdesk email managed by the Digital Health Agency.
The rollout marks another step in the government’s push to digitise healthcare administration under ongoing reforms in the health sector,
The move comes a day after healthcare providers across the country were directed to integrate their systems with the Health Management Information System (HMIS) within three months or risk termination of their contracts with the Social Health Authority (SHA).
The directive was issued on Monday during a stakeholder engagement forum in Nairobi convened by the Ministry of Health, the Social Health Authority (SHA) and the Digital Health Agency (DHA) to discuss the transition from the SHA Provider Portal to a new integrated digital platform.
Mwangangi said the migration is a key step in improving efficiency, accountability and service delivery under the Taifa Care programme.
“Within the next three months, I expect all providers to be fully integrated. If not, we will have no option but to decontract non-compliant facilities,” Mwangangi said.
