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| Safaricom CEO Peter Ndegwa |
Safaricom PLC announced several offers for all customers as it celebrated 24 years of service in Kenya. Safaricom CEO Peter Ndegwa speaking at a past event. The leading telecommunications firm started operations in Kenya in 2,000 and later ventured into mobile money service in 2007. Safaricom anniversaries M-Pesa offer The telco announced that it will refund the transaction for the first M-Pesa send money transaction fee of the day. “Asante kwa miaka 24.
Safaricom will refund the transaction fee for your first M-Pesa send money transaction of the day,” read the telco’s notice to customers in part. The announcement caught the attention of many Kenyans, who shared mixed reactions to the offer. What Kenyans said about M-Pesa transaction offer @ma1k_ol asked: “Why do you refund transaction cost instead of refunding the amount I actually sent?” @Pettikim asked: “I have been with Safaricom for the same period. Where is my gift?” @dmitisya argued: “Sasa makosa imefanyika hapa @Safaricom_Care, ju kutuma 100 ni free, si hii offer mngeeka the first amount above 100? Sasa mnataka kunurudishia zero?
@baabuomondi noted: “Alafu mturudishie ile bundle ya 1gb for 3 hrs ya YouTube.” @im_pkirui wondered: “Nimewithdraw 200bob kwa M-Pesa agent nikakatwa 29bob transactions fee, kwani kunaendaje.” @Stevebiko0001 asked: “Na nikituma na paybill?” @Safaricom_Care replied: “Hi Biko, today’s offer applies for send money transactions only.” @tsisagajumba claimed: “I was wondering why you guys sent me 13/-. Lakini mungefanya ikuwe 1,300/-. @KipropRutohosea said: “Patieni kila customer data bundles worth 100 bob equals to 1gb for 24 hours.”
by Wycliffe Musalia
