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| Clay Onyango, aka Clay Msafiri, |
A Kenyan man identified as Clay Onyango, aka Clay Msafiri, has shared that he allegedly lost KSh 87,000 from his M-Pesa account while his SIM card was in his drawer. Kenyan man, Clay Onyango, who lost his money in his M-Pesa.How was the money stolen from M-Pesa? In a TikTok rant, Clay said he had contacted Safaricom but had not received a meaningful reply about getting his money back. “My people, things are bad for me, My KSh 87,000 has gone missing from M-Pesa through Global Pay. My SIM card was not in my phone so it means I could not do any transactions,” he said. The distressed man speculated that it could be an inside job. He also shared an M-Pesa statement that showed that the money was spent on TikTok.
“It means that the money was used to buy gifts or coins on TikTok, and then they were withdrawn. I have written to Safaricom but they keep sending me back and forth,” he claimed. “My people, it looks like the entire KSh 87,000 will get lost just like that. Any app where people’s money is not safe should be removed. “My SIM card wasn’t in my phone and I haven’t used it in six months. I hadn’t installed the app. I didn’t even have any subscription on Google,” he claimed. How did Safaricom react to the allegations? TUKO.co.ke, reached out to Clay and he shared some of his communication with Safaricom. The company alluded to the fact that most of the transactions must have been done on TikTok.
“This suggests that your GlobalPay details had to be input on their website in order for a payment to have gone through. “We kindly request you to contact TikTok via their website and follow their refund request policy to ask that they cancel/ refund the transactions. Once they consent to the request, they will instruct VISA PLC, who will in turn send the funds back to us, with instructions to return the amount to your M-Pesa account,” read the response from Safaricom. The company offered to help Clay follow up with the matter in case TikTok failed to help him at all. TUKO.co.ke also contacted Safaricom seeking to know if any of the allegations were true and the company said it could not reveal information about a client’s transaction and that he should contact them.
“Hello, it’s regrettable to hear that. However, we do not share customer information with third parties. Please advise the customer to directly contact us for assistance,” read the response from Safaricom. Kenyans react to the video: Andie: “Never use the apps for transactions, be it the Safaricom app,Mpesa app, even bank apps using public WiFi’s,utahackiwa na ukamuliwe.” Rose nyagaki gakanga: “Got a message to congratulate me for activating mpesa app. mark you I never did any activation 😭.” 🦋Amanda mwesh🇰🇪🇦🇪🦅❤️: “Watu wa gulf lazima utumie app.” kungucatherine: “Walitoa KSh 450,000 lock savings still in shock na hawataki kuskia.” melsy192: “Akie nimelock Mshwari acha kunishtua😭😭😭😭 I have really suffered for that money naeza rukwa kichwa hii Gulf.”
by Susan Mwenesi
